General FAQs
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Yes, we ship worldwide to over 65 countries! Shipping costs apply and will be calculated at checkout. Enjoy free shipping on orders over $85. We also run promotions throughout the year, so stay tuned for exclusive shipping deals.
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Due to high order volumes, we process all orders within24-48 hours, and shipping typically takes5-7 business days, depending on your location. We ship to all countries except certain islands. Delivery details will be available at checkout and in your confirmation email.
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You can return any product within1 4 days, no questions asked. We do not charge return or handling fees; however, customers are responsible for the return shipping label.
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If you’re able to complete checkout, we can ship to your country! We automatically exclude locations we cannot deliver to.
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We're happy to help! Reach out to us anytime through our Contact Page
Shipping & Delivery
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Yes! We ship worldwide to over 65+ countries. Shipping costs will apply and will be calculated at checkout.
📦 Enjoy Free Shipping on Orders Over $85! -
We process and ship all orders within 24–48 hours. Delivery times vary based on location:
U.S. & Canada: 5-7 business days
Europe: 5-10 business days
Rest of the world: 7-14 business days
During peak seasons, shipping may take slightly longer.
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Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your package’s progress.
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If you're able to checkout successfully, that means we ship to your country! We have excluded regions where shipping is unavailable.
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We strive for timely delivery, but unexpected delays can occur due to high demand or customs processing. If your package hasn’t arrived within the estimated timeframe, please contact our support team.
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In rare cases where an order is lost or arrives damaged, please reach out to us at [support email] with your order details. We’ll work with you to resolve the issue as quickly as possible.
For any other shipping-related inquiries, feel free to contact our support team—we’re happy to assist!
Returns & Refunds
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We offer a 14-day hassle-free return guarantee—you can return any product for any reason, no questions asked.
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We do not charge a return or handling fee. However, customers must cover the cost of the return shipping label.
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To start a return, email us at support@old-money.com or
use our Contact page. Our support team will guide you through the
process.
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Return Address:
📍Club Estate
Rm D07,8/F Kai Tak Fty Bldg No. 99
San Po Kong, Kowloon
United States⚠️ Please do not send returns without contacting us first. We need to create an internal ticket to process your refund.
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Once we receive your returned item, we’ll process your refund the same day the package arrives. Your bank may take 3-5 business days to reflect the refund.
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In some cases, we offer cashback as an
alternative to returning the product. If approved, the cashback will be credited to your bank account within 3-5 business days, and you’ll receive a confirmation email.For any further questions, feel free to reach out to our support team—we’re happy to help!